EBRD Procurement

Procurement Complaint

Paragraph 5

Participant has received an unsatisfactory response to its Request for Bank Procurement Review, regardless if the procurement process is still ongoing.Paragraph 5

Our team of economists publishes regular analysis of the performance and prospects of the 40+ economies where we invest.

Economic forecasts

With over 30 years of experience, the EBRD plays a significant role in international capital markets through a broad range of activities.

Treasury department and capital markets

Treasury department and capital markets

Many of our projects and initiatives are made possible by contributions from donor countries and organisations.

Donor partnerships

Our Business Development team is the principal entry point for investors interested in our regions, working to understand companies’ business and investment goals.

Business development

Business development

Corporate procurement

We also seek corporate products and services for internal projects and departments.

We also seek corporate products and services for internal projects and departments. We also seek corporate products and services for internal projects and departments.

Projects financed by the EBRD generate plenty of procurement opportunities.

Project procurement

The EBRD also helps businesses to flourish by putting them in touch with expert advisers and consultants.

Advisory services

We offer a range of financial support, primarily in the form of loans, equity and guarantees.

Financial products

IPAM collaborates with peer mechanisms in case processing and other initiatives.

Accountability Mechanism Collaboration

Accountability Mechanism Collaboration

IPAM routinely shares case insights and offers guidance based on experience and evidence.

Institutional Learning

Institutional Learning

IPAM conducts outreach among internal and external stakeholders to ensure that the scope, functions and activities of the mechanism are known and understood.

This function determines if the EBRD has complied with its ESP and AIP related to project concerns raised in a complaint. IPAM acts as an independent investigator.

This function supports complainants and clients in finding consensual solutions to the concerns raised. IPAM acts as a third-party facilitator.

Problem solving

The Assessment stage aims to understand the concerns raised in a Request and determine the most appropriate resolution path - Problem Solving, Compliance, or closure

The virtual registry lists complaints registered from 1 July 2020 and legacy cases active at the time. All case related documentation is available here.

Complaints can be submitted by individuals and civil society organisations who have been, or may be, harmed by an EBRD Project. Learn how to submit here.

Submit a complaint

Eliza Niewiadomska, Senior Counsel

Yulia Shapovalova, Counsel

Yulia Shapovalova, Counsel Email: ShapovaY@ebrd.com Vitalii Svitovyi, Associate Email: SvitovyV@ebrd.com