1. 1 (one) Universal Agent Seat. Active Agents for 24/7/365, Shared Supervisor, Workspace, Equipment, Utilities, Generator, 3-layer power backup, Quality Control, HR and administrative support and Other Necessary Facilities; 2. Call Center Software, CRM Integration, Report Panel etc. Customization &

28.18.0000.000.054.42.0001.18.68 Outsource-Based 24/7 Call Center services 1. 1 (one) Universal Agent Seat. Active Agents for 24/7/365, Shared Supervisor, Workspace, Equipment, Utilities, Generator, 3-layer power backup, Quality Control, HR and administrative support and Other Necessary Facilities; 2. Call Center Software, CRM Integration, Report Panel etc. Customization & Deployment; 3. Data Archival (Daily Call Record details with Caller ID, Caller Number, Date, Time, Call Duration, Call Type, and Agent Performance details) through email Communication; 4. Outbound Call Services for the PGCL Customer and Concern Persons. Wireless telecommunications system; Telecommunications equipment and supplies; Telecommunications cable and equipment; Telephone equipment; Telecommunications equipment and supplies; Communications equipment; Data equipment; Telecommunications equipment and supplies; Telecommunications services.; Telephone and data transmission services.; Telecommunication services except telephone and data transmission services.;