Belgium – IT services: consulting, software development, Internet and support – Accord cadre pour ‘Managed services’ pour des activités déterminées du service clients IT interne (IT helpdesk et WaaS)
Banque nationale de Belgique
Description générale des domaines 1. Support utilisateurs (Service Desk, IT Desk & Onsite Support) • Assistance utilisateurs • Gestion des incidents • Traitement des demandes de service (SRI) 2. Assets & Logistics • Workplace as a Service • Full device lifecycle management 3. Software Delivery management • Software packaging • Software Delivery management process 4. Formation, communication et coaching des utilisateurs (end-user adoption)
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