Ireland – Call centre – Provision of Managed Business Process Support Services for CORU

The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to CORU to process applications for recognition and registration applications. The objective is to progress and process these applications in a timely manner. The team will be reporting directly to a Senior Manager in CORU or their designate. Please note that all external resources will be trained in the application processes, SOPs and checklists, using a training pack developed by CORU. The supervisor and resources are to be based in Ireland so that they can attend face to face training as well as attend regular virtual team meetings.