Chapter 10 Technology and Innovation in Procurement

Digital transformation has brought about significant changes to procurement over the last 20 years. While the main goals of the function of achieving value, transparency and effective delivery remain the same, the tools and processes used to achieve this have evolved. The internet and digital systems have moved procurement from a mostly paper-based, manual process to one that is becoming increasingly automated, integrated and more recently in the last decade, data-centric. The result has meant greater efficiency, but also a more strategic role for procurement managers and their teams.