DEVELOPMENT AND IMPLEMENTATION OF A GENDER-SENSITIVE CASE MANAGEMENT INFORMATION SYSTEM FOR THE CITY SOCIAL WELFARE AND DEVELOPMENT DEPARTMENT'S BAHAY PAG-ASA

1 Case Management System Development and Deployment 1 Lot Development, customization, configuration, database set-up, implementation and deployment of the Case Management System. Installation set-up, configuration, connectivity simulation, testing and initial system deployment support 2 Laptop - Intel Core i5 laptops with Windows 11, Pro, 8GB DDR5 RAM, 512GB SSD NVMe, 14" IPS WUXGA Display and Intel Graphics 4 units 3 Technical Support and System Maintenance 1 lot 1year Coverage Technical Assistance, trouble shooting, system monitoring and maintenance support after turnover. 4 Service Level Agreement (SLA) AND System Support Services 1 lot 1year Coverage Maintenance Support, system reliability assistance and operational support beyond the initial technical support period 5 System Enhancement and Upgrades 1 lot 1year Coverage System improvements, updates, modifications and additional features based on organizational needs 6 Database Management and Backup Services 1 Lot 1year Coverage Database backup support, data protection and management services as needed 7 Technical Visit and Operational Support Expenses 1 Lot 1year Coverage Possible onsite technical assistance beyond free support coverage 8 User Training and Capacity Building 1 Lot 1year Coverage Additional training sessions, user assistance and knowledge enhancement for system administrators and users