PROVISION OF MANAGED PRINTING SERVICES AT THE UNITED NATIONS OFFICE AT NAIROBI (UNON)

The United Nations Office at Nairobi (UNON) invites suitably qualified firms to submit their Expression of Interest (EOI) to participate in the upcoming competitive bidding exercise for the provision of managed printing services for the United Nations office at Nairobi (UNON) and participating UN Agencies. The United Nations Office at Nairobi (UNON) intends to establish a long term contract for the provision of Managed Printing Services to support UN agencies and programmes operating primarily at the Gigiri complex, with potential extension to affiliated offices within the greater Nairobi area. Purpose of the Requirement: The objective of this requirement is to ensure the continuous availability of reliable multifunction printing, copying, and scanning services that: • Improve operational efficiency and user productivity; • Enhance document and information security; • Support predictable and transparent cost management; • Reduce environmental impact through energy efficient technologies and responsible resource use; and • Provide scalable and resilient support services aligned with UN operational needs. Indicative Scope of Services: The selected service provider will be required to deliver a turnkey managed print solution, including but not limited to: • Supply, delivery, installation, configuration, and commissioning of approximately 200 low and medium volume multifunction devices; • Preventive and corrective maintenance, including proactive monitoring and break fix services; • Supply and management of consumables (excluding paper); • Fleet management, usage monitoring, and baseline reporting; • On site and remote technical support; • Training for end users and designated technical staff; and • End of contract transition support. Sustainability and Security: The managed print solution is expected to align with UN principles on sustainability and environmental responsibility, including energy efficiency, waste reduction, and responsible end of life management. Robus