LRPS-2026- 9205357- Long-Term Arrangements for Outsourced Personnel Services

Long-Term Arrangements for Outsourced Personnel Services Background Private Sector Fundraising (PSFR) section under UNICEF Thailand, has been engaging outsourced personnel services to support its fundraising operations, including data processing, donor management, donor services call center, telemarketing, and Face-to-Face fundraising. UNICEF currently operates an in-house Face-to-Face (F2F) fundraising team through outsourced personnel, which is managed by an outsourced personnel services agency. This model has successfully broadened donor acquisition across multiple channels, including events, Business-to-Business, street, and Door-to-Door fundraising. In addition, UNICEF has operated in-house donor management, data and donation processing, and donor service functions to ensure high-quality support and sustained donor retention, while also establishing an in-house outbound telemarketing team to further strengthen donor engagement. The staffing is also managed through an outsourced personnel agency, to maximize donor value and strengthen engagement through various retention campaigns and activities. Moreover, to ensure the continuity of UNICEF operations and mobilize quickly to meet urgent requirements, the support for outsourcing services in scaling resources to maintain efficiency and timely delivery of UNICEF’s programmatic and fundraising outputs in Thailand. Objectives, Purpose & Expected results UNICEF Thailand is seeking to establish one or more non-exclusive Long-Term Arrangements for Services (LTA-S) with qualified contractors to provide outsourced personnel services. The scope of services includes, but is not limited to, recruitment and onboarding, payroll administration, HR and administrative support, and – when necessary and approved by UNICEF – advanced payment facilitation. These services are essential to ensure smooth operations, adherence to local labour laws and regulations, and effective support to UNICEF fundraising team. The awarded contractor i