J065--ScriptPro Annual Service Contract

4 of 5 Product Description Template April 2013 DEPARTMENT OF VETERANS AFFAIRS NETWORK CONTRACTING OFFICE (NCO) 16 Veterans Health Care System of the Ozarks (VHSO) 1100 N College Ave, Fayetteville, AR 72703 REQUEST FOR INFORMATION 36C25626Q0829 BACKGROUND: The Veterans Health Care System of the Ozarks (VHSO) requires annual maintenance services for the ScriptPro Robotic Prescription Dispensing Systems and associated equipment. These services must include telephone support, remote support, and on site remedial and preventive maintenance under a firm-fixed-price contract consisting of a one-year Base Period and four additional one-year option periods, exercisable at the Government s discretion. All annual equipment services must adhere to OEM technical data, service bulletins, prescribed maintenance intervals, and warranty conditions. All service activities must follow current OEM approved procedures. The NAICS Code for this procurement is 339112. TASK: The following outlines the annual OEM compliance maintenance services for the ScriptPro Robotic Prescription Dispensing Systems and their associated equipment: - Provide telephone support Monday-Friday 8am-5pm, CST; Technical and Clinical Applications. - Provide emergency repair on equipment when notified of corrective action need by Biomed Representative, with one business day on site response time. - Include coverage of parts, labor, and travel to complete corrective maintenance. - Provide Priority parts delivery, including overnight shipment. - Provide licenses and updates for software and Operating Systems (OS). - Provide database updates. - Provide interface maintenance. The Government-Furnished Property are listed in the table below: 21.B.1 VAMC Fayetteville (AR) - Outpatient    1100 N College Ave, Fayetteville, AR 72703   CLIN Item Description Serial Number 1 Audio Package Setup/System Integration Audio Package Setup/System Integration for Notice Board 1-808767752 2 Audio Package Speaker Audio Package Speake