R426--Telephone Operator/Switchboard Services

Sources Sought Notice Sources Sought Notice Page 6 of 6 Sources Sought Notice *= Required Field Sources Sought Notice Page 1 of 6 DESCRIPTION THIS IS A SOURCES SOUGHT ANNOUNCEMENT ONLY. No Solicitation is currently available. All information contained in this Sources Sought Announcement is preliminary, as well as subject to modification, and is in no way binding on the Government. The Government will not pay for any information submitted in response to this request. The information requested will be used solely within the Department of Veterans Affairs to facilitate decision making and will not be disclosed outside of the Government. The determination of a procurement strategy, based upon the comments submitted in response to this Sources Sought Announcement, is solely within the discretion of the Government. The applicable North American Industry Classification System (NAICS) Code is 561421, Telephone Answering Service. The Department of Veterans Affairs (VA) Network Contracting Office (NCO 21) is performing market research to determine if there are any vendors, regardless of business size, that can provide Telephone Operator/Switchboard services for three locations, San Francisco Veteran Affairs Health Care System (SFVAHCS), VA Palo Alto Health Care System, and VA Central California Health Care System (VACCHCS) as described below. A draft Performance Work Statement (PWS) is attached. Brief Description of Services See attached PWS Capability Statement All interested contractors must respond by email to Maricela.Berrones-Gauger@va.gov before 10:00 A.M. PST on June 1st, 2026. Please answer the following questions when responding: What is your company s Socioeconomic Status? (ex: small business, large business, SDVOSB, etc.) a. If SDVOSB or VOSB, are you registered with the Small Business Administration? Provide Company s legal name along with Unique Entity ID (SAM) number. Primary point of contact, including phone number and e-mail address. Capabilities Statement. De