Common software solution for billing, cashing, meter reading and business intelligence for AKUK and regional water and sewerage utilities

R E P U B L IC OF ALBANIA NATIONAL AGENCY OF WATER SUPPLY AND SEWERAGE Request for Bid Information Systems (Design, Supply and Installation) (Without Prequalification) Purchaser : National Agency of Water Supply and Sewerage Project : Albania National Water Supply and Sanitation Sector Modernization Program Contract title : Common software solution for billing, cashing, meter reading and business intelligence for AKUK and regional water and sewerage utilities Country : Albania Grant No.: TF B8448 RFB No: AL-AKUK-329923-GO-RFB 1. The National Agency of Water Supply and Sewerage financing from the World Bank toward the cost of the Albania National Water Supply and Sanitation Sector Modernization Program, and intends to apply part of the proceeds toward payments under the contract for Common software solution for billing, cashing, meter reading and business intelligence for AKUK and regional water and sewerage utilities . 2. The National Agency of Water Supply and Sewerage now invites sealed Bids from eligible Bidders for implementation of a unified, centralized software platform for the management of billing, cash collection, customer accounts, and business intelligence across 17 regional water and sewerage utilities in Albania, covering approximately 1 million customer connections. The system shall support integration with smart metering systems and third-party payment gateways through open interfaces and be hosted on Cloud. The estimated implementation period is 11 months from contract signature, including business process analysis, system configuration, integration, data migration, testing, training, phased rollout, and post-implementation support. 3. Bidding will be conducted through national competitive procurement using Request for Bids (RFB) as specified in the World Bank’s Procurement Regulations for IPF Borrowers: Procurement in Investment Project Financing – Goods, Works, Non-Consulting and Consulting Services dated July 2016 (revised November 2017, August 2