U009--Customer Service & Professional Skills Training

Sources Sought Notice Sources Sought Notice Page 5 of 5 Sources Sought Notice *= Required Field Sources Sought Notice Page 1 of 5 This is NOT a solicitation or request for quote (RFQ). This is NOT a request for proposal (RFP). This is NOT a job advertisement for hiring employees. The VA is seeking QUALIFIED VENDORS to provide a very brief response to this notice including only just what is asked for in this notice below. This is sources sought notice to industry and the only information is posted on Contract Opportunities web page at SAM.gov. Sources sought means seeking qualified vendors. The attachments included on the Contract Opportunities page do not include any additional information. If your company is interested, please read this notice entirely and submit the required information, as requested herein. Department of Veterans Affairs Veterans Health Administration Member Services BRIEF SCOPE OF WORK (This is for information only) IMPORTANT NOTE: This Sources Sought is for market research purposes only (to determine the socioeconomic status of interested companies). No award will be made off this posting. The Department of Veterans Affairs (VA), Member Service Training and Quality Department is seeking comprehensive, scalable customer service and professional skills training solution to strengthen employee communication, customer engagement, service delivery, teamwork, and leadership capabilities. The Training and Quality Department requires a flexible online learning solution that provides Trainers with access to learning solutions that are practical, relevant, and engaging training that can be applied directly to day-to-day customer and workplace interactions. The solutions shall provide interactive, video-based learning content focused on customer service, professional communication, interpersonal effectiveness, and workplace soft skills. Training shall incorporate concise instruction, realistic workplace scenarios, knowledge reinforcement, and demonstratio