Comprehensive full-service maintenance/repair plan for Vitek 2 Compact 60

The United States Department of the Navy Medicine Research and Development Command (NMRDC) intends to award a sole source contract to, bioMerieux, Inc, Salt Lake City, UT 84108. This notice is not a request for competitive proposals however If interested Government shall consider all responses. The Genomics and Bioinformatics Department of the Biological Defense Research Directorate, NMRDC-Frederick maintains a state-of-the-art genomics and bioinformatics research program. As part of their ongoing efforts to diminish the burden that increased antimicrobial resistance pose for the health of our military, the Vitek 2 Compact system will be used to characterize the antibiotic resistance profiles of pathogenic bacteria isolated from clinically relevant enteric samples and compare those phenotypic data to the genes detected via sequencing. Without proper service agreements, mission critical scientific research may be compromised. This instrument is a delicate, specialized, highly technical, state-of-the-art laboratory instrument that must receive preventative maintenance and periodic updates in accordance with the original equipment manufacturer (OEM) standards/procedures by certified, authorized technicians, and be covered by a comprehensive maintenance/repair support plan/agreement in the case of hardware malfunction/failure. The need is for a Comprehensive full-service maintenance/repair plan for a Vitek 2 Compact 60. One year support plan must include at a minimum: Full coverage for OEM parts and labor/travel for OEM certified and authorized service technicians. One on-site preventative maintenance (PM) visit done IAW OEM standards/requirements by OEM certified and authorized service technician(s). Remote technical support from OEM certified and authorized service technician(s). This support is provided 24 hours a day / 7 days a week. On-site response by OEM certified and authorized service technician(s) within 24 hours of an issue with the hardware’s performance usi