Consulting services to strengthen taxpayer communication strategy

REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – FIRMS SELECTION) Country: Federal Democratic Republic of Ethiopia Employer: Ministry of Revenues (MOR) Project: Governance Modernization for Efficient Service Delivery Project Credit No.: 7619 ET Assignment Title: Consulting Services to Strengthen Taxpayer Communication Strategy Reference No.: ET-MOR-577508-CS-QCBS Issued on: October 29, 2026 The Federal Democratic Republic of Ethiopia has received financing from the World Bank toward the cost of the Improving Domestic Revenue Mobilization Capabilities Project (IDA Credit No. IDA-76190), and intends to apply part of the proceeds for consulting services. The consulting services (“the Services”) include providing strategic advisory to strengthen the national taxpayer communication strategy for the Ministry of Revenues. The assignment aims to address information asymmetry, low tax morale, and digital tax portal adoption hurdles (ITAS/TASS, e-invoicing). The scope of work comprises six key pillars: (1) Institutional Communication Audit & Diagnostic Assessment; (2) Revision of National Tax Communication Strategy Master Plan; (3) Content Simplification, Digital Asset Creation, and Multilingual Outreach (Amharic, Afaan Oromo, Somali, and Tigrigna); (4) Digital Ecosystem Optimization & Channel Modernization; (5) Institutional Capacity Building & Knowledge Transfer (including Crisis Communication Manual); and (6) Digital Archiving Strategy. The Senior Tax Communication Advisory Key Expert role requires a senior-level professional with extensive international and regional experience in tax sector communication, fiscal reform, and digital media. This position entails a total level of effort spanning a 7-calendar-month implementation period (210 days), with an expected start date in February 2027. The Ministry of Revenues now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide info