Implementation, Analytical Support and Technical Support Services for the State Register of Damaged and Destroyed Property (RDDP)

REQUEST FOR EXPRESSION OF INTEREST Ministry for Recovery, Infrastructure and Transport of Ukraine (MRIT) Housing Repair for People’s Empowerment Project (HOPE) Implementation, Analytical Support and Technical Support Services for the State Register of Damaged and Destroyed Property (RDDP) OPEN INTERNATIONAL PROCUREMENT PROCEDURE Consultancy Services – Firms Selection Country Ukraine Project ID No. P181200 Assignment Title Implementation, Analytical Support and Technical Support Services for the State Register of Damaged and Destroyed Property (RDDP) Reference No. HOPE-C3-17.3 Selection method Quality and Cost-Based Selection (QCBS) Contract type Time-Based Ukraine has received financing from the World Bank towards the cost of the Housing Repair for People’s Empowerment Project (HOPE) (the “Project”) and intends to apply part of the proceeds for consulting services under Component 3 “Project Management and Capacity Strengthening”. The consulting services (the “Services”) comprise implementation, analytical support and technical support for the State Register of Damaged and Destroyed Property (RDDP or the “Register”). The assignment aims to support the continuous functioning and effective use of the Register and the services implemented on its basis, and to strengthen the Client’s institutional capacity. The Services cover five principal service areas: First-line support and service request analysis: receive, register, classify and analyse user requests; resolve routine issues; escalate matters requiring the Registry Administrator (L2) or the Client (L3); track requests through resolution; and identify recurring issues and best practices. Implementation support: support the roll-out and use of RDDP services and new or updated functionality, update user instructions and collect feedback on implementation. Knowledge Base: maintain, populate, structure and update the RDDP Knowledge Base, including guidance, frequently asked questions and documented resolution practices.