Tenders in IT support & maintenance

Chiltern Railways - Compass System Replacement

THE CHILTERN RAILWAY COMPANY LIMITED

Chiltern Railways is undertaking preliminary market engagement in relation to the potential procurement of one or more software solutions to replace its existing Compass system, which is due to become unsupported from December 2027. The anticipated requirement comprises three principal areas: Operational event and incident logging; Delay monitoring, analysis and reporting, including the receipt and processing of train performance data from Network Rail's TRUST system; and Performance action logging and tracking. Chiltern is seeking to understand whether these requirements are best delivered through a single end-to-end solution, separate modules or specialist systems integrated with one another. The outcome of this market engagement will help determine whether any future procurement is undertaken as a single contract, separate lots or separate procurement exercises. The anticipated scope of supply may include: Software licensing or subscription services; System hosting; Implementation, configuration and any required development; Migration of current and historical data from Compass; Integration with Chiltern and external systems, including TRUST; Testing and user acceptance support; Training and change-management support; Ongoing technical support, maintenance and system updates; and Backup, business continuity and disaster-recovery arrangements. The current system has approximately 329 named users. All 329 users have access to the Events module, approximately 289 have access to the Delays module and approximately 311 have access to the Action Tracking module. Of the 329 named users, 208 have logged into the system during 2026. A significant proportion of users require read-only access. Chiltern anticipates that the replacement solution will primarily be delivered as a hosted or software-as-a-service solution, although suppliers are invited to propose alternative delivery models where appropriate. The estimated contract value, contract duration and final procurement

NEC Housing Application Support Service and Consultancy

Hyde Housing Association Ltd.

Hyde Housing Association Ltd. ("Hyde") is carrying out a Preliminary Market Engagement (PME) exercise for a provider who can deliver NEC Housing Application Support Service and Consultancy. The requirement is split between BAU support of the system, one-off requirements and other optional support of the NEC dependent components such the operating system and data base. Further details can be found in the associated PME questionnaire published with this notice. The expectation is that the contract would be for either one year with the option to extend for another year, or two years with the option to extend for an additional year at the sole discretion of Hyde. The Contract Start and End dates noted within this notice are indicative only. Please note the Total Value included within this notice is for the maximum potential contract period of three years and was added solely due to publication restrictions. Hyde have yet to form an opinion on budget to be allocated and indicative market rates. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Software-package-and-information-systems./732253248F To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/732253248F

Usluga provjere ranjivosti informacijskog sustava

HRVATSKI ZAVOD ZA MIROVINSKO OSIGURANJE, Zagreb

Conversion Practices Victim Support Service

Cabinet Office

The Authority is seeking to engage with the market regarding the upcoming procurement of a national Conversion Practices Victim Support Service. This service provides critical remote support to individuals who have gone through, are going through, or are at risk of conversion practices. The requirement comprises two primary components: Helpline Service: The operation of a bespoke helpline, or integration of comprehensive support into an existing vulnerable-person helpline. Service must operate a minimum of Monday to Friday, 9am to 5pm, via telephone & live web-chat/email. Website Management: Transfer, maintenance & expansion of existing information website, which serves as a public repository for legal protections, resources & signposting. A draft copy of the requirements are attached to this notice. Additional information: 3. Key Procurement Parameters & Constraints Contract Duration: 24 Months (with a formal performance review at the 12-month mark). Estimated Financial Value: Strict maximum budget of £80,000 per annum (Inclusive of VAT), totaling £160,000 over the 24-month term. Bids exceeding £80,000 in either year will not be considered. Anticipated Call Volumes: 300 to 2,000 calls per year (call rates are expected to vary and will likely spike at times when conversion practices are receiving media attention). 4. The Transition & Timeline Scenario The Authority is operating under strict budgetary constraints & has no budget available for dual-running contract costs. Contract start date is currently 1 October 2026 (but may be subject to shifting timelines). Regardless of the exact calendar date the transition will be structured as follows: The Final 4-6 Weeks of the Current Contract: The outgoing supplier will utilise this time to execute their exit plan, compiling all necessary data, scripts, website hosting configurations & asset packages. Contract Day 1 (New Contract Start Date): Compiled handover package will be passed to winning bidder on this day. Day 1 Go-

Održavanje i konzalting usluge sigurnosnih alata

CENTRALNA BANKA BOSNE I HERCEGOVINE

Microsoft Business Central Delivery and Support Partner

Department for Education

This procurement relates to the appointment of an accredited Microsoft Solutions Partner (with Microsoft Business Applications accreditation) to provide specialist support, maintenance, development, enhancement and consultancy services for the Department’s core finance system, based on Microsoft Dynamics 365 Business Central (currently hosted on-premises within Azure Cloud, with a future roadmap to migrate to the SaaS platform). The contract is intended to ensure the ongoing stability, performance, resilience and evolution of this business-critical platform and its associated Microsoft technology estate. The Supplier shall possess the technical expertise and capability to support, maintain and develop the wider Microsoft application environment, including Microsoft Dynamics 365 Business Central, Microsoft SQL Server databases, integration services, Power Platform, Copilot, Logic Apps and associated Microsoft technologies. The scope of the requirement includes the provision of 2nd and 3rd line support services delivered against agreed service levels and key performance indicators (KPIs), including incident response and resolution times based on the priority and severity of incidents. The Supplier will be responsible for incident, problem and change management, code development, code deployment, system enhancements and continuous service improvement activities. The Supplier will assume responsibility for the support, maintenance, performance optimisation and ongoing development of all existing custom code, extensions, integrations, Logic Apps, Power Platform solutions, Copilot capabilities, workflows and associated components within the Business Central environment. The Supplier will deliver platform upgrades, release and deployment management, technical architecture support, integration services, disaster recovery planning and testing, business continuity support, security and assurance activities, and all associated documentation and knowledge transfer activities. T

ODRŽAVANJE I RAZVOJ INFORMACIJSKOG SUSTAVA I PROGRAMSKE PODRŠKE ZAKI

GRAD ZAGREB, Grad Zagreb

Unified Communications

HAFOD HOUSING ASSOCIATION LIMITED

Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform. This contract will support Hafod's digital transformation and transition away from traditional PSTN/ISDN infrastructure. Key Requirements Include: Core UC Services: Cloud/IP telephony, voice call packages, DDI management, and cross-device collaboration (voice, video, messaging on mobile, laptop, and tablet) utilizing existing WAN. Integrations: Full integration with Microsoft 365 tenancy and Civica Cx (SaaS CRM). Contact Centre Functionality: Omnichannel features including Automated Call Distribution (ACD), Intelligent Contact Routing (ICR/IVR) with speech recognition, administrative reporting tools, and call recording/quality management solutions. Hardware & Support: Supply of supporting hardware, transformation/migration support, and ongoing maintenance. Contract Duration: 3 years initially, with options to extend by up to 3 further periods of 2 years each (2+2+2), up to a maximum total duration of 9 years. Estimated Contract Start Date: 28th September 2026. Terms: Contract will be awarded under Hafod Standard Terms and Conditions for Services (Schedule 6). Bidders may submit proposed amendments for consideration.

Emergency Services Network (ESN) End User Devices

Home Office

The procurement will contract for commercially available off‑the‑shelf (COTS) mobile communication devices to be developed by successful suppliers to meet ESN technical, security and public safety requirements, in order to achieve ESN certification. Individual contracts will be awarded for each device selected. For the avoidance of doubt, if a Bidder is awarded multiple contracts, a separate contract will have to be signed for each individual device. The Authority intends to award contracts to suppliers in order to maximise choice and operational resilience. The maximum numbers of contracts to be awarded in each lot are as follows: Lot 1 – 5 Lot 2 – 2 Lot 3 – 2 Lot 4 - 4 The award of contracts is also subject to the following rules: 1. For Lots 1 and 4, the Authority will, as default, award only four and three contracts respectively. However, the Authority requires one or more dual mode devices (ESN plus Tetra DMO) in each lot in addition to devices solely for use on the ESN. If the leading four bids making up the target number of contracts by Most Advantageous Tender (MAT) score do not include a bid for a dual mode device, the Authority may award a fifth contract to a supplier offering a dual mode device based on the highest MAT score for that device. 2. Where a Bidder is relying on a sub-contractor to fulfil its contractual obligations and more than one bid is submitted based on the same device and/or sub-contractor under these conditions, the Authority reserves the right to award a contract only to the Bidder achieving the highest MAT score. If this rule is invoked by the Authority and the MAT rankings of the relevant bidders under the rule are above that of the lowest ranking Bidder awarded a contract, the Authority reserves the right to award a contract to the Bidder or Bidders with the highest MAT ranking or rankings immediately below that of the lowest ranking successful bidder. However, the Authority is not obligated to do so. For example, if four contracts

Provision, Support & Maintenance of a Human Resources Payroll System

North East Scotland College

Invitation to tender for the Provision, Support & Maintenance of a Human Resources Payroll System to North East Scotland College

Border Force Strategic Support

Home Office

The Home Office is seeking to engage with suppliers interested in delivering business process optimisations. The requirement is still being developed, and this preliminary market engagement will be used to test supplier appetite, understand market capability, and help refine the final requirement and procurement approach. The potential future requirement may include, but is not limited to, support across the following areas: • Exploiting new and innovative technologies • Grey IT remediation • Improving the digital enablement of business processes including, but not limited to, sustained operational support and automating manual reporting More detail on requirements will be provided upon the signing and returning of the NDA. This is not a call for competition or an invitation to tender. The Home Office reserves the right to amend the scope, procurement route, commercial model and timetable following market engagement and internal approvals. For the purposes of this Preliminary Market Engagement Notice, the estimated contract value has been calculated based on information currently available. This figure is indicative only and is subject to change. The Contracting Authority reserves the right to amend, update, or vary the estimated value and makes no commitment or guarantee as to the final contract value in any future procurement. The proposed CPV codes are intended to reflect the current anticipated scope of the requirement, including digital professional services, low-code development, automation, systems integration, and associated consultancy services. The final list may be amended following market engagement. The Home Office reserves the right to amend the details provided at Market Engagement process at a later date if needed. Any changes will be updated on the Preliminary Market Engagement Notice and communicated through Jaggaer.

Jisc Google for Education Reseller Framework Agreement

JISC SERVICES LIMITED

This opportunity is for the Contracting Authority who wishes to establish a single-lot, multi-supplier Open framework agreement covering the supply of Google for Education products and services. The Google products, editions, and base prices available under this Framework are to be governed by a separate commercial agreement between Jisc Services Limited and Google (the 'Jisc-Google Agreement'). Google Workspace for Education editions • Gemini for Education • Chrome Education Upgrade • ChromeOS Flex • Any Google Cloud Platform commitments or credits permitted under the Jisc-Google Agreement The Supplier(s) shall manage the full licence lifecycle including new licence provisioning, renewals, upgrades and downgrades, true-ups and true-downs, and migrations between permitted editions, and provide full wrap-around support services to customers.

Y-App (Yard Application) - Design, Build and Support

NETWORK RAIL INFRASTRUCTURE LIMITED

Network Rail intends to undertake preliminary market engagement in relation to the continued provision of a Y‑App, a web and mobile-based application supporting freight yard operations. The requirement is expected to include the delivery of a Software-as-a-Service (SaaS) solution, incorporating web hosting, database maintenance, data management, service desk provision, and ongoing support and maintenance. The system is business-critical and supports the management and validation of plant usage data across the network, underpinning safety assurance, compliance with standards, and supply chain performance management. Network Rail is also seeking to understand market capability to deliver ongoing system enhancements and development activities on a call-off basis, enabling the solution to evolve in line with stakeholder requirements and organisational priorities. As part of this preliminary market engagement, suppliers will be invited to respond to an Expression of Interest (EOI) document to provide information on capability, experience and potential delivery approaches. The purpose of this preliminary market engagement is to gather market insight, validate requirements, and better understand available solutions and delivery approaches ahead of any potential procurement activity. This notice is issued for market engagement purposes only and does not constitute a call for competition. Any future procurement will be conducted in accordance with applicable procurement regulations.

Mobile Work Management Application - Enhancement Services PME

NETWORK RAIL INFRASTRUCTURE LIMITED

Network Rail is carrying out preliminary market engagement (PME) to inform a potential future procurement of professional software engineering services to support the ongoing enhancement of its Mobile Work Management (MWM) application. MWM is a Network Rail‑owned digital application used by frontline operational teams to support the planning, delivery and assurance of work in a live, safety‑critical environment. The services under consideration relate to incremental, backlog‑driven enhancements to the existing application. The purpose of this PME is to gather insight on market capability, delivery and resourcing models, commercial approaches, and key risks or assumptions, in order to inform Network Rail’s future sourcing and commercial strategy.

Software Value Added Re-seller Services Framework Pin-RFI

Scottish Government

Scottish Procurement intents to create a national collaborative framework arrangement for use by the wider Scottish public sector for the provision of software and software supporting services. (Full scope to be defined). The new framework if progressed will continue from the existing Software Value Added Re-seller Services Framework Agreement which is due to expire in April 2027. Details in the link below: https://www.gov.scot/publications/software-value-added-reseller-services-framework-sp-21-034/ In order to inform the commodity strategy. Scottish Procurement is seeking views from suppliers and stakeholders via an attached RFI and questionnaire, Link below and within RFI: https://forms.microsoft.com/Pages/ResponsePage.aspx?id=R3T3DoMQ7E24nyfHZQdoQOT6E2RC9ulPi7nIj0dtbV5UMFZTNVBHSjE3V1BPWVg5UUFWU0hZREUxTC4u

Workforce Technology Systems 2

Guy's and St Thomas' NHS Foundation Trust

Reopening of Open Framework For Workforce Technology Systems (RM6387) for locally delivered Workforce Systems which seeks to continue to support the NHS Long Term Plan and People Digital Plan by providing a route to market for all software systems and digital solutions in use, to support the management, deployment and development of jobs and staff and associated reporting and analytics.

Maintenance and Development of the Dounreay Data Management System

Nuclear Restoration Services Limited

The Dounreay Data Management System (DMS) is an existing bespoke developed integrated data management system which records the consignment, movement, processing and disposal of all solid waste on the Dounreay site ensuring that there is an audit trail of the verification of waste packages from cradle to grave. The Contract is required to ensure the availability of the Data Management System (DMS) for the users and ensure threats and events are managed appropriately so there is no detrimental impact to the system and its data. Additional to the maintenance of DMS is the requirement to develop and implement new functionality and propose enhanced capabilities to streamline activities.

Usluge održavanja korisničkih licenci softverskih funkcionalnosti upravljanja i kontrolne mehanizme nad izdavanjem protetskih pomagala

ZAVOD ZDRAVSTVENOG OSIGURANJA TUZLANSKOG KANTONA

BNU-2512-346 Student Management System & Associated Services

Buckinghamshire New University

BNU is undertaking a Competitive Flexible Procedure for the procurement of a Student Management System and associated services. Through this procurement exercise, BNU is seeking to upgrade its current Student Management System QLS, implemented around 2001. It is widely used across BNU to meet academic, legal, contractual, and business-related needs. This is an opportunity for the supply of Services to BNU. This opportunity requires Suppliers to demonstrate they have a proven track record of successfully delivering similar requirements to Universities at similar scale and who can deliver a Software as a Service (SaaS) solution within aggressive timelines. Suppliers are expected to provide a detailed proposal, aligned with BNU's terms and conditions as set out in the draft Contract, outlining their approach to delivering a fully operational Student Management solution. The system should be fully implemented by July 2029. The PSQ Guidance document which incorporates the PSQ, contains appendices which include the draft Requirement, the draft Invitation to Tender Questions/Award Criteria and the draft Contract. The PSQ Guidance document will be available to Suppliers upon receipt of expression of interest via the e-tendering portal InTend. The draft Requirement provides further detail for this opportunity. This is a two stage Competitive Flexible Procedure. The closing date to respond to this Tender Notice is 10 June 2026 at 16:00pm. The process will be in two stages. Stage 1 is a selection stage and includes enough detail for interested Suppliers to respond to the PSQ and Conditions of Participation. The Conditions of Participation are as set out in the PSQ. Stage 2 is the Invitation to Tender (ITT) stage. Suppliers responding to Stage 1 will be evaluated and down-selected to the 3 highest scoring Suppliers to participate in Stage 2. The procurement will not involve any negotiation or dialogue. Please review the timetable within the PSQ guidance document set for more de