Courier Services

The WCB is inviting your firm to submit a Proposal for the following: The WCB requires the service of a professional courier company to pick-up and deliver various parcels in a cost effective and timely manner within the perimeter of the City of Winnipeg and some scheduled runs outside the perimeter of the City of Winnipeg. Description of Services The WCB requires the Contractor to perform the following: a. Ability to provide both scheduled and on-demand courier services. b. Capacity to service all designated delivery locations. c. Provide a dedicated courier driver. d. Coordination and Scheduling pick-ups and deliveries between specified locations. e. Provide round-trip service, including the return of documents, materials, or internal mail to the originating location. f. Ensure prompt and reliable pick-up and delivery of items. g. Maintain security and confidentiality of all parcels/documents handled. h. Offer tracking and reporting of courier activities. i. Provide customer service contact process and complaint resolution process. j. Provide backup coverage in the event of service disruptions or courier driver absences. Scheduled Courier Services - Courier services that occur on a recurring or prearranged basis at set times or routes. On-demand Courier Services - Courier services are needed for urgent or unscheduled deliveries. Round trip may be required. Service levels* offered: •Regular service: standard courier services for routine shipments. •VIP service: higher-priority courier services with enhanced handling and faster response times. •Executive service: Premium dedicated courier services intended for highly sensitive or critical deliveries. *Vendor to provide detailed information about what is included in their service levels. The Services shall normally be performed during Business Hours. However, the WCB may request some of the Services to be performed outside Business Hours from time to time, as deemed necessary, in the unfettered discretion of the WCB.