REQUEST FOR PROPOSAL REVIEW AND UPDATE OF CUSTOMER SERVICE CENTRE OPERATIONS
Toronto Transit Commission - PCM Operating
The TTC is seeking a Consultant to review two areas of the organization: Customer Service Centre (Phase 1) and the IT Service Centre (Phase 2) Optional. The findings of this analysis will provide the TTC with information to determine how to modernize the customer experience, both external and internal, for ease of use and greater efficiency as well as effectiveness of budget expenditures. REQUEST FOR PROPOSAL REVIEW AND UPDATE OF CUSTOMER SERVICE CENTRE OPERATIONS AT THE TTC RFP.: P25DW25943
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