Regulatory Services & The Built Environment Systems

Cornwall Council is undertaking Preliminary Market Engagement to inform the future strategic direction, procurement approach and potential transformation of the software platforms supporting a broad range of statutory regulatory, planning, environmental, licensing, building control, land charges, address management, housing and public protection services. The Council currently operates a mature and highly integrated software platform that supports critical statutory and regulatory functions across multiple service areas, including Development Management, Building Control, Licensing, Environmental Health, Public Protection, Land Charges, Street Naming and Numbering, Local Land and Property Gazetteer (LLPG) management, housing-related regulatory functions and associated case management activities. The platform is utilised by more than 450 users and underpins significant volumes of operational activity, customer interactions, inspections, applications, enforcement actions, statutory consultations and regulatory decision-making across the authority. The existing environment has been in operation since 2010 and incorporates extensive business-specific configuration, workflow automation, document and records management, reporting and business intelligence functionality, GIS integration, customer self-service capabilities, mobile working functionality and approximately 50 integrations with internal and external systems. These integrations support the exchange of information with corporate systems, statutory consultees, payment services, customer contact channels, geographic information systems and other line-of-business applications. The platform therefore forms a critical component of the Council's digital and operational infrastructure. Through this engagement, the Council wishes to better understand market capability, solution maturity, technology developments, implementation approaches and commercial models available within the market. In particular, the Council is see