CN270830 - Concessionary Cards and Associated Services Contract

Kent County Council is seeking to appoint a supplier to deliver it's Concessionary Cards and Associated Services contract, which includes elements such as: 1. Smart Card Production for Kent Concessionary Travel Schemes Production of smart, data-encoded bus passes with relevant personalisation and adherence to scheme requirements and national ITSO standards. Approximately 250,000 ENCTS passes are renewed every five years, in addition to new applications and replacements, and are distributed to home addresses. Approximately 27,000 Kent Travel Saver passes are renewed each summer and distributed to schools. 2. Entitled Scholar Pass Production Production of non-smart bus passes for children entitled to free school transport. Around 5,000 passes are reprinted annually, plus in-year replacements, and are sent to schools and home addresses. 3. Application Portals Provision of customer-facing application and self-service platforms for ENCTS and Kent Travel Saver, meeting relevant national and KCC IT and data security standards. 4. Customer Management Systems Scheme and customer management systems for ENCTS and Kent Travel Saver, enabling authorised staff to manage and update customer records and status, and to cancel and reorder passes. 5. ENCTS Administration Management of customer enquiries and complaints relating to applications and passes; processing new and renewed ENCTS applications submitted online or by post; and assessment of applications and supporting evidence against national eligibility criteria and guidance. 6. HOPS Smartcard management for Kent Travel Saver and ENCTS, including capture, recording and export of journey data from operator ticket machines and the sending of messages to ticket machines and smartcards, including hot-listing cancelled passes. For more information about this opportunity, please visit the eSourcing portal at: https://www.kentbusinessportal.org.uk/tenders/UK-UK-Maidstone:-Transport-systems-consultancy-services./2K5525W85D To respond t