Development of an automated Web based integrated Grievance feedback referral and resolution management system.

MINISTRY OF AGRICULTURE AND LIVESTOCK DEVELOPMENT STATE DEPARTMENT FOR AGRICULTURE P.O BOX 30028-00100 NAIROBI Specific Procurement Notice Purchaser : State Department for Agriculture Project : Food Systems Resilience Project Contract title : Development of an automated Web based integrated Grievance feedback referral and resolution management system . Country : Kenya Loan No. /Credit No. : 7328-KE, 7327-KE RFB No: KE-MOALF-550199-NC-RFB Issued on: 19th May 2026 1. The Government of Kenya has received financing from the World Bank toward the cost of the Food Systems Resilience Project, and intends to apply part of the proceeds toward payments under the contract for Development of an automated web based integrated grievance feedback referral and resolution management system. “For this contract, the Borrower shall process the payments using the Direct Payment disbursement method, as defined in the World Bank’s Disbursement Guidelines for Investment Project Financing, except for those payments, which the contract provides to be made through letter of credit.”] 2. The State Department for Agriculture now invites sealed Bids from eligible Bidders for Development of an automated Web based integrated Grievance feedback referral and resolution management system 3. Bidding will be conducted through national competitive procurement using Request for Bids (RFB) as specified in the World Bank’s “Procurement Regulations for IPF Borrowers” World bank’s “Procurement Regulations for IPF Borrowers” First Published July 2016, Revised fourth Edition November 2020 (“Procurement Regulations”), and is open to all eligible Bidders as defined in the Procurement Regulations. 4. Interested eligible Bidders may obtain further information from Food Systems Resilience Project , Procurement Office, info @fsrp.go.ke and inspect the bidding document during office hours 0900 to 1600 hours at the address given below. 5. The bidding document in English may be downloaded free of charge from Ministry o