Call for External Collaborator – Development of the training packages for employment service staff (Excol 2)

Dear Bidder, The International Labour Office (ILO) is looking for an individual to undertake work as an External Collaborator. Below is a summary of the work to be performed: The consultant will be responsible for three technical modules: • Unemployment Insurance Operations • Career Counselling Skills in Employment Services (with focus on specific groups as youth, women, ethnic minority, mid-career job seekers) • Communication and Client Service Skills (Aligned with Modules 4, 5, 6, and 7 in the national capacity building programme for PES staff) Key tasks include: • Review and adapt national curriculum and materials • Customize ILO training resources including How to Support Jobseekers: A Handbook for Employment Service Providers and other relevant ILO global training toolkits; How to support Employers: Manual for managerial and operational teams in PES; Meaningful youth engagement for decent work: A training package on engaging young people in employment programmes, and How to organize my job search? A step-by-step guide for job seekers and those who support them, to especially cover: - Jobseeker support and counselling methodologies - Client-centred service delivery approaches (example approach for young people). • Develop competency-based training materials including: • Role plays and simulations • Counselling tools and templates • Customer service scenarios • Integrate inclusive approaches (youth, vulnerable groups, persons with disabilities) • Deliver/Co-deliver pilot trainings Revise materials based on participant feedback. Revise materials based on pilot feedback. If you are interested, please express interest and follow the instructions attached to consult the detailed terms of reference and other relevant information in the ILO e-sourcing platform. Please submit your proposal before the specified deadline. Thank you.