Employer Feedback Surveys

The WCB is inviting your firm to submit a Proposal for the following: To provide research services, including surveys and focus groups, for the purpose of collecting, analyzing, and presenting data in a meaningful format for use by the WCB in developing its goals and policies, identifying key areas for improvement, and enhancing the delivery of the services to WCB-covered employers. Description of Services The WCB requires the Contractor to perform the following services: a. Annual Employer Survey I. The Contractor shall conduct a telephone survey, in English or French, on an annual basis, representative of all employers who are covered by the WCB, regardless of whether they have had a claim or not. Each October, the WCB will provide a data set of approximately twenty-eight thousand (28,000) employer names and telephone numbers, via a secure mechanism to the Contractor. A randomized stratified sample of small, medium, and large employers must be selected by the Contractor to ensure a representative sample and the Contractor will complete approximately four hundred and fifty (450) interviews, with the majority conducted over the telephone, and approximately ten percent (10%) conducted online, depending on the employer's preference (the "Annual Employer Survey"). II. A questionnaire will be provided by the WCB for the Contractor to assess the employers' attitudes, perceptions, interests and opinions regarding the scope, quality timeliness, and accessibility of available WCB services, the responsiveness and manner in which their expectations were met by the WCB staff who dealt with them, and the quality and usefulness of information provided to them. III. The Annual Employer Survey will consist of approximately twenty-eight (28) scaled ratings and closed-ended questions from which quantitative data will be collected. There will be also approximately three (3) open-ended questions to probe verbatim responses from which qualitative comments will be collected and categori