Public Safety Communications Headset

REQUEST FOR INFORMATION RFI# 2026-02 - Public Safety Communications Headset Objective The objective of this Request for Information (RFI) is solely to gather information regarding headset ecosystem solutions suitable for Toronto Police Service (TPS) Communications operations, including compatible replacement parts, equivalent components, and complete replacement configurations that can support call takers, dispatchers, supervisors, Police Constables, training environments, and backup-site workstations. Respondent Participation TPS encourages participation from potential suppliers in this RFI process and should include a written response that is relevant to this RFI. RFI Intent The intent of this RFI is solely to gather information and does not form a competitive bid process or legal offer. In the event the TPS is satisfied that there is sufficient interest, availability and feasibility of providing suitable solutions, the TPS may, but is not obligated to initiate a competitive bidding opportunity. It is important that respondents understand that this RFI document and their participation by responding is not interpreted or construed as a solicitation for tenders or proposals, but rather an information gathering exercise. TPS encourages participation from potential solution providers in this RFI process, the information collected will be reviewed by a committee. In turn, the committee will consider submitted responses when determining whether to initiate a competitive process to solicit bids for all or part of any of the areas for a headset ecosystem solutions. This RFI will not be used to pre-qualify or screen respondents in connection with a future competitive bidding process, if any is to be initiated by the TPS. It is the respondent’s responsibility to monitor the MERX website at www.MERX.com for possible subsequent bidding opportunities, which will be open to the public whether or not a response to this RFI is made. Submission Method Submissions are to be made th