Microsoft Business Central Delivery and Support Partner

The Department for Education (DfE) is seeking to appoint a suitably qualified and accredited Microsoft Solutions Partner with Microsoft Business Applications accreditation to provide specialist support, maintenance, development, enhancement and consultancy services for the Department's core finance platform, Microsoft Dynamics 365 Business Central. The service encompasses the provision of comprehensive support and management of the Department's Microsoft Dynamics 365 Business Central environment and associated Microsoft technology estate. This includes, but is not limited to, 2nd and 3rd line support services, incident, problem and change management, platform maintenance, code development and deployment, system enhancements, release management, technical consultancy and continuous service improvement activities. The successful supplier will be responsible for supporting and developing the wider Business Central ecosystem, including Microsoft SQL Server databases, integrations, Microsoft Power Platform solutions. They shall maintain the skills, knowledge, and capability to support, develop, enhance, and maintain Microsoft Power Platform solutions, Azure Logic Apps, Microsoft Copilot capabilities, custom applications, workflows, and associated Microsoft technologies, in support of business requirements specified by the Buyer. Responsibility for the design and ownership of end-to-end business processes shall remain with the Buyer. The supplier will also provide technical architecture support, code development as commissioned by Buyer, disaster recovery planning and testing, business continuity support, performance optimisation, security and assurance activities, documentation and knowledge transfer. The supplier will assume responsibility for supporting and maintaining existing custom code, extensions, integrations and third-party solutions utilised within the environment. This includes management and coordination of associated software licences, maintenance agreements