DFTc: ESM ServiceNow Implementation Market Engagement

he Department for Transport is seeking a delivery partner to support the implementation of ServiceNow and the controlled migration from its existing ITSM platforms. The procurement will focus initially on Digital, Information & Security directorate, covering the design and configuration of a user-centred service portal and catalogue, core IT service management processes, integrations, data migration, reporting, testing, security and accessibility assurance, cutover, hypercare and knowledge transfer. The aim is to establish a scalable, integrated service management platform that improves the user experience, reduces fragmented tooling and ways of working, provides clearer service visibility, and creates a foundation for potential expansion into wider Corporate Delivery Group departmental services.