Digital Experience Platform

British Business Bank (BBB) is seeking to procure a Digital Experience Platform (DXP) comprising cloud hosting and support services, a Drupal-based Content Management System (CMS), Digital Asset Management (DAM), Digital Quality Management (DQM), Consent Management Platform (CMP), Digital Experience Optimisation (DXO), and associated security and compliance capabilities. The solution must provide a modern, scalable, secure and integrated platform to support BBB’s external digital estate, enabling improved content management, digital governance, accessibility, privacy compliance, content quality, asset management and user experience. The DXP will provide an integrated platform for managing multiple websites, structured content, digital assets, consent preferences, content quality, accessibility monitoring, analytics and optimisation activity. This set of software services will be backed by human support, technical and account management but will not include creative, design or development services. The Services will initially support BBB's British Business Bank and Start Up Loans websites and must be capable of supporting additional BBB websites, domains and digital channels during the Contract. BBB has a clear strategic vision for its DXP: to consolidate fragmented digital platform services into a single accountable supplier arrangement, reduce operational complexity, improve service performance, and establish a scalable operating model that supports long-term platform stability, security and value for money. The contract is intended to provide a long-term strategic DXP capability, supporting the organisation's evolving digital requirements and objectives. Recognising the pace of technological development and the changing nature of the digital services market, the contract will allow for a degree of flexibility to accommodate emerging technologies, evolving user needs, market developments an opportunities for continuous improvement. For more information about this o