Preparation of Recommendations for Strengthening Business Processes for Population Registration and Civil Registration

REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – FIRMS SELECTION) Inclusive Service Delivery and Digital Transformation in Indonesia Loan No. IBRD-95200-ID Project ID No. P175218 Assignment Title : Preparation of Recommendations for Strengthening Business Process for Population Registration and Civil Registration Reference No : ID-DITJEN DUKCAPIL-556455-CS-QCBS The Government of Indonesia has received financing from the World Bank toward the cost of Inclusive Service Delivery and Digital Transformation in Indonesia (Loan No. IBRD-95200), and intends to apply part of the proceeds for consulting services. The Directorate General of Population and Civil Registration (Ditjen Dukcapil) needs to strengthen population registration and civil registration services in Indonesia to ensure every citizen's right to legal identity and provide inclusive and reliable services nationwide. As a follow-up, Ditjen Dukcapil plans to develop recommendations for strengthening business processes for population registration and civil registration In general, this activity will provide recommendations to: (i) assess and improve the current PR/CR business process and automate and integrate population data reporting with relevant institutions; (ii) address implementation gaps in 3T areas (Disadvantaged, Frontier, and Outermost regions) to ensure broader and more inclusive implementation; (iii) align service standards and facilities; and (iv) digitalization and archive management of Dukcapil to support effective PR/CR business processes. The scope of work for this consultant service includes: 1. Current Condition Phase (As Is Phase) In this phase, the Consultant maps the current conditions (As-Is) for all aspects of business process strengthening, including process mapping, obstacles, regional implementation variations, the needs of vulnerable groups, cross-agency governance, and serves as a baseline for analyzing the expected conditions and formulating recommendations. 2. Expected Co