Supporting the Introduction and Operationalization of Care Manager Services in Uzbekistan

REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – FIRMS SELECTION) Country: The Republic of Uzbekistan Implementation Agency: National Agency for Social Protection (NASP) under the President of the Republic of Uzbekistan Name of Project: “Innovative Social Protection System for Inclusion of Vulnerable People” (INSON) Financing Agreement No. 7555-UZ / Grant Agreement No. TF C4589-UZ Assignment Title: Supporting the Introduction of Care Manager Function in Uzbekistan Reference No. (as per Procurement Plan): UZ-INSON-CS-QCBS-2.1.6.2. The Republic of Uzbekistan has received financing from the World Bank toward the cost of the Innovative Social Protection System for Inclusion of Vulnerable People (INSON) Project and intends to apply part of the proceeds for consulting services. The consulting services (“Services”) include support for the design and first-phase implementation of the Care Manager function within the National Agency for Social Protection under the President of the Republic of Uzbekistan, based on relevant international experience and good practices. The Consultant will support the development of the Care Management concept, professional and service standards, comprehensive needs assessment and individual care planning tools, referral and service coordination mechanisms, monitoring and KPI frameworks, training and professional development arrangements, and related methodological and operational documents. The assignment includes training of at least 210 Care Managers, development and implementation of a Training of Trainers (ToT) framework and preparation of a national group of thirty (30) trainers selected by NASP, as well as hands-on implementation support in Tashkent City and the Samarkand, Fergana, Kashkadarya, Navoi, and Khorezm regions. Subsequent adoption and institutionalization of the Care Management system will be led by NASP. The total duration of the assignment is 12 months, during six (6) months of which the expert team will be required