Tenders in IT support & maintenance

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Revenue Protection Enforcement System (RPES)

Transpennine Trains Limited

Consolidated procurement of a Revenue Protection Enforcement System supporting enforcement, investigation, civil recovery and criminal prosecution across Department for Transport Operators (DFTO) Train Operating Company (TOCs). The solution is intended to replace the fragmented existing operator landscape and provide a consistent, lawful and auditable end-to-end process. Currently we expect to have multiple lots for this requirement. Where used throughout this notice, the meaning of Train Operating Companies includes all and any of those train operating companies who, currently or in the future, provide services for the carriage of passengers by railway: a)under a franchise agreement with the Secretary of State within the meaning of section 23(3) of the Railways Act 1993 or b)under, or secured under, the Secretary of State’s duty in section 30(1) of the Railways Act 1993; or c)in accordance with legislation which supersedes or amends the powers referred to in a) and b), including where such powers are transferred from the Secretary of State to another body. The list of current providers of services for the carriage of passengers by railway under these provisions can be found at https://www.gov.uk/guidance/public-register-of-rail-passenger-contracts. Access code to register for the opportunity is R83EVRWSZ2.

Provision of a Multi-Authority Employability, Case Management and Employer Relationship Management Solution: Integrated Management Information System for Employability and Skills across the Edinburgh and South East Scotland City Regional Deal Area

Capital City Partnership

Capital City Partnership is seeking to appoint a supplier to provide, implement, host, support, maintain and develop a regional Software as a Service Customer Relationship Management and Management Information System. The solution will support employability, skills and related community-based service delivery across multiple organisations and local authority areas within the Edinburgh and South East Scotland region.

Workforce Solution 2

Government Commercial Agency

The Workforce Solutions 2 Framework will provide a central route for the public sector to procure the extended workforce and acquire talent. This spans: Contingent Labour and associated services, Recruitment Permanent Outsourcing (RPO) and associated services, Vendor Neutral routes for Recruit Train Deploy, Statements of Work & Resource Augmentation & Consultancy, Overseas Workers, And any other recruitment model or total talent acquisition that arises over the term of the contract.

Provision of Penetration Testing Services for the Department for Transport

Department for Transport

Department for Transport (DfT) requires a Contract for the provision of Penetration Testing Services for DfT's Digital Systems and hardware to provide security assurance and remediation advice to address any security vulnerabilities found. DfT is particularly keen on the inclusion of an automated testing solution to supplement manual testing and is keen to understand the market capability in regard to this.

Contrat de maintenance licences et renouvellement maintenance Bo Sap

Bureau de Recherche en Géologie Minière (Brgm)

Dans le cadre de la responsabilité des applications informatiques qu'elle gère, la Direction du Numérique (DNUM) du BRGM, souhaite mettre en place un marché permettant le maintien des licences de l'outil SAP Business Objects et le support éditeur. L'utilisation de l'outil SAP Business Objects est destiné à couvrir le requêtage par nos utilisateurs dans les domaines fonctionnels suivants de notre SI fonctionnel autour de plusieurs modules et solutions : - Gestion administrative du personnel - Gestion des actions de la formation professionnelle - Comptabilité générale et analytique - Gestion des projets, Achats

Maintenance de la solution de sauvegarde informatique

Sénat

Le présent marché a pour objet la maintenance de la solution de sauvegarde informatique du Sénat. Le marché comprend le support et la maintenance logicielle et matérielle de la solution de sauvegarde, pour une durée d’un an reconductible trois fois, ainsi que la fourniture, selon l’évolution des besoins, de capacités de stockage supplémentaires, et, le cas échéant, la fourniture ponctuelle de mat

26MC0354AOO - MAINTENANCE HEBERGEMENT ET ACQUISITION DE PRESTATIONS ASSOCIEES A LA SOLUTION PUBLIK - CC

Toulouse Métropole

Consultation lancée par un groupement de commandes. L'accord-cadre sera exécuté par l'émission de bons de commande. Les prestations sont réglées par des prix unitaires. Le présent accord-cadre a pour objet l'acquisition de prestations d'hébergement, de maintenance, de support et d'accompagnement autour de la plateforme de gestion de démarches en ligne et de gestion de la relation usager (GRU) basée sur la solution Publik, ainsi que l'ensemble des prestations associées nécessaires à son exploitation, son évolution et son maintien en condition opérationnelle. Cette plateforme constitue un composant stratégique du système d'information de la collectivité, destiné à la dématérialisation des démarches administratives, à la gestion des téléservices, à l'amélioration de la relation usager et à l'outillage des services métiers. Le marché couvre notamment : - l'hébergement de la plateforme en mode SaaS sur infrastructure dédiée ; - les prestations de maintenance corrective, évolutive, préventive et adaptative ; - le support aux utilisateurs et administrateurs ; - l'assistance fonctionnelle et technique ; - le développement de nouvelles fonctionnalités et de téléservices ; - l'évolution des composants Publik ; - les prestations de gestion de la relation usager (GRU) ; - l'intégration graphique et l'amélioration de l'expérience utilisateur ; - les prestations de formation ; - les études, audits et expertises ; - les opérations de réversibilité, portabilité et restitution des données ; - la mise à disposition éventuelle d'instances complémentaires de la plateforme. Les prestations seront rémunérées par application aux quantités réellement exécutées des prix unitaires fixés dans le bordereau des prix. Le montant maximal de la partie à bons de commande, par périodes et par collectivités, est réparti comme suit : Commune de TOULOUSE Période Maximum HT Période 1 186 000,00 euro(s)Période 2 195 300,00 euro(s)Période 3 213 900,00 euro(s)Période 4 232 500,00 euro(s)TOULOUSE METROPOLE

Mise en place d'un chatbot de support de niveau 1

Sas pass Culture

Les objectifs et les caractéristiques ainsi que les conditions d'exécution des interventions attendues sont précisées dans le cahier des clauses administratives particulières (CCAP) et le Cahier des Clauses Techniques Particulières (CCTP)

“Mirembajtje e regjistrit elektronik te OJF/Infrastruktura fizike/ Licensa/Zhvillime te reja”, marrëveshje kuadër me një operator ekonomik, ku të gjitha kushtet janë të përcaktuara, me afat 24 muaj.

Keshilli i Larte Gjyqesor

Shërbimet e asistencës dhe mirëmbajtjes së sistemit

Location maintenance d'un système de conférence sans fil pour réunions - du 1er mars 2027 au 31 juillet 2030

Le Mans Métropole

Consultation lancée par un groupement de commandes. Montant maximum pour la durée du marché : 500 000 euro(s) H.T. pour la Ville du Mans et pour Le Mans Métropole. Livraison, la location, l'installation, la configuration, la mise en service et la maintenance d'un système de conférence sans fil destiné aux Conseils municipaux, aux Conseils communautaires et aux réunions assimilées de la Ville du Mans et de Le Mans Métropole. Ces réunions peuvent impliquer un grand nombre de participants et nécessitent une qualité audio irréprochable, une parfaite intelligibilité des échanges et une garantie de continuité de service. Hôtel de Ville : 40 postes sur le point d'accès existant Espace culturel des jacobins : 85 postes avec le point d'accès complémentaire

Infogérance, hébergement et fourniture de matériels et de licences du Système d'Information de la Ville de Canohès

Commune De Canohes

Microsoft Business Central Delivery and Support Partner

Department for Education

The Department for Education (DfE) is seeking to appoint a suitably qualified and accredited Microsoft Solutions Partner with Microsoft Business Applications accreditation to provide specialist support, maintenance, development, enhancement and consultancy services for the Department's core finance platform, Microsoft Dynamics 365 Business Central. The service encompasses the provision of comprehensive support and management of the Department's Microsoft Dynamics 365 Business Central environment and associated Microsoft technology estate. This includes, but is not limited to, 2nd and 3rd line support services, incident, problem and change management, platform maintenance, code development and deployment, system enhancements, release management, technical consultancy and continuous service improvement activities. The successful supplier will be responsible for supporting and developing the wider Business Central ecosystem, including Microsoft SQL Server databases, integrations, Microsoft Power Platform solutions. They shall maintain the skills, knowledge, and capability to support, develop, enhance, and maintain Microsoft Power Platform solutions, Azure Logic Apps, Microsoft Copilot capabilities, custom applications, workflows, and associated Microsoft technologies, in support of business requirements specified by the Buyer. Responsibility for the design and ownership of end-to-end business processes shall remain with the Buyer. The supplier will also provide technical architecture support, code development as commissioned by Buyer, disaster recovery planning and testing, business continuity support, performance optimisation, security and assurance activities, documentation and knowledge transfer. The supplier will assume responsibility for supporting and maintaining existing custom code, extensions, integrations and third-party solutions utilised within the environment. This includes management and coordination of associated software licences, maintenance agreements

Customer Engagement and Relationship Management

DFT OPERATOR LIMITED

DFT Operator Limited (DFTO) is undertaking preliminary market engagement to help inform the procurement strategy, contract scope and specification for a Customer Engagement and Relationship Management (CERM) Solution that will provide the shared capability needed to deliver a consistent, coordinated and personalised customer experience across GBR. Emerging Scope The proposed CERM solution encompasses the following key capability areas: 1. Customer Engagement & Marketing Communications Design, manage and deliver coordinated customer engagement and marketing communications across digital channels and customer lifecycle stages. 2. Service & Journey Communications Deliver timely, relevant rail service, journey and disruption-related communications before, during and after travel, across digital channels. 3. Customer Support & Case Management Manage customer enquiries, complaints, support interactions and case resolution consistently across customer service channels. 4. Customer Data Activation & Personalisation Consume, segment and activate customer data to support personalised engagement, communications and customer experiences. 5. Foundation Customer Data Services Maintain, manage and make available a trusted and unified view of customer identity, profiles, consent, preferences and related customer data across customer engagement and support services and the wider ecosystem. These capability areas represent the current high-level scope and may be refined following market engagement. Purpose of Preliminary Market Engagement DFTO would like to understand what COTS SaaS cover one or more (or all) of the requirements including approach to systems integration to provide a seamless experience to GBR customers and staff and indicative costs to support the development of procurement methodology and business case. DFTO is contemplating utilising suitable framework agreements as a potential route to market.

Request for Information: Cloud managed service team outsourcing on-call customer supportCloud managed service team outsourcing on-call customer support

JISC

We are considering outsourcing the support we provide our public sector customers for the management of their AWS and Azure infrastructure... Please read the Request for Information document for full detail

Jisc Google for Education Reseller Framework Agreement

JISC SERVICES LIMITED

This opportunity is for the Contracting Authority who wishes to establish a single-lot, multi-supplier framework agreement covering the supply of Google for Education products and services. The Google products, editions, and base prices available under this Framework are to be governed by a separate commercial agreement between Jisc Services Limited and Google (the 'Jisc-Google Agreement'). Google Workspace for Education editions • Gemini for Education • Chrome Education Upgrade • ChromeOS Flex The Supplier(s) shall manage the full licence lifecycle including new licence provisioning, renewals, upgrades and downgrades, true-ups and true-downs, and migrations between permitted editions, and provide full wrap-around support services to customers. Please carefully read the ITT document set for full details.

ODRŽAVANJE INFORMACIJSKOG SUSTAVA VODA AGENCIJE ZA VODNO PODRUČJE JADRANSKOG MORA (2027. – 2029.)

AGENCIJA ZA VODNO PODRUČJE JADRANSKOG MORA

Numérisation des objets de collection et documents conservés aux Archives et au Musée Français de la Photographie - 2 lots

Conseil Départemental de l'Essonne

Le contrat passé en appel d'offres ouvert ( Article R2124-2-1° - Code de la commande publique) porte sur les prestations suivantes : Numérisation des objets de collection et documents conservés aux Archives et au Musée Français de la Photographie - 2 lots. Le contrat fait référence au CCAG Fournitures courantes et services du 30 mars 2021. Lot 1 : Numérisation des documents originaux sur supports papier, parchemin, calque, micrographique et photographique. Il s'agit d'un accord-cadre, mono-attributaire, à bons de commande, avec montant minimum annuel de 4 000 euro(s) HT et montant maximum annuel de 10 000 euro(s) HT. Lot 2 : Numérisation des collections du Musée Français de la Photographie. Il s'agit d'un accord-cadre, mono-attributaire, à bons de commande, sans montant minimum annuel et avec un montant maximum annuel de 60 000 euro(s) HT

Maintenance et Prestations complémentaires pour l'Intranet du Département du Val de marne

Département du Val de Marne

L'accord-cadre consiste en la mise en place d'une maintenance corrective et évolutive pour le site Intranet du Département du Val de Marne.

Provision of an Enterprise-wide Medical Imaging Management and Processing System for eight Trusts in the East Midlands

Nottingham University Hospital NHS Trust

East Midlands Imaging Network ("EMRAD"), a network of eight NHS Trusts that share diagnostic imaging capability across the East Midlands, is undertaking preliminary market engagement prior to procuring an enterprise-wide medical imaging management and processing system, to include Radiology Information System (“RIS”), Picture Archiving and Communication System (“PACS”), Vendor Neutral Archive (“VNA”), Cardiology Information System and Digital Pathology. The Trusts in the network are: - Chesterfield Royal Hospital NHS Foundation Trust - Lincolnshire Community and Hospitals NHS Group (comprising United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust) - Nottingham University Hospitals NHS Trust - Sherwood Forest Hospitals NHS Foundation Trust - University Hospitals of Derby and Burton NHS Foundation Trust - University Hospitals of Leicester NHS Trust - University Hospitals of Northamptonshire NHS Group (comprising Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust) EMRAD is planning the procurement of replacement PACS and RIS systems for all 8 Trusts, on an anticipated term of up to 10 years with phased go-live from 2029. EMRAD requires solutions that support cross-Trust working, including network-wide reporting, image sharing and workflow, with integration and interoperability across Trust boundaries alongside Trust-specific requirements. The anticipated scope includes, but is not limited to: - PACS, including image storage and archiving, viewing and reporting; - RIS, including referral management, vetting, scheduling, workflow and reporting; - integration and interoperability with each Trust's clinical and administrative systems, including the Trusts' electronic patient record, and across the network; - data migration from the current platforms and archives; - network wide data access, auditing and analytics; - implementation, training, support and maintenance; and - service and pe

TMA STATIONS ET SERVITUDES

AGENCE NATIONALE DES FREQUENCES

Le marché a pour objet la Tierce Maintenance Applicative (TMA) de l’application STATIONS et du référentiel SERVITUDES.

Business Continuity Testing Exercise - RFI

NHS Business Services Authority

The NHSBSA is a Special Health Authority and an Arm's Length Body of the Department of Health and Social Care. We provide a range of critical central services to NHS organisations (our 'clients'), NHS contractors, health bodies, patients and the public (our 'customers'). The NHSBSA requires a service to design, deliver, and facilitate an independent business continuity exercise to test incident response in a realistic, catastrophic scenario. The incident scenario should reflect the complexity and diversity of the NHS sector and be relevant to the threat landscape across the NHS i.e. a ransomware attack or a data integrity breach. It should ideally have a business wide impact, covering a range of the NHSBSA’s services and directorates. Prior to the design of the business continuity exercise, the Supplier will engage with the NHSBSA and be provided with information and/or documents as required to design an appropriate exercise. Delivery of the exercise should take place over half a day and be followed by a debrief session on the same day. Following this, two reports should be submitted by the Supplier; one high level and the other more detailed. Both reports should include, but not be limited to, key observations, analysis of strengths and weaknesses, and prioritised recommendations. Further details of the NHSBSA's requirements can be found within the Request for Information (RFI) documents within the supplier documents section of the individual opportunity. At this stage we are seeking high-level input to enable us to assess the market and to inform any future procurement strategy to ensure compliance with The Procurement Act 2023 and/or the Public Contracts Regulations 2015 as the case maybe. Interested parties must register an interest in this RFI via https://health-family.force.com/s/Welcome (search opportunities using system reference C483294). Suppliers can register from Wednesday 21st October 2026 and the RFI documents will be made available on Wednesday 21st O