Home Modernisation & Refurbishment Works Contracts

Ongo Homes Ltd is considering the procurement of a multi supplier delivery arrangement to support the delivery of its planned Kitchens & Bathrooms Programme across its housing stock within North Lincolnshire. The programme forms part of Ongo's wider asset investment and Decent Homes delivery and is expected to include: • Replacement of kitchens and bathrooms • Associated electrical upgrades and rewires where required • Works to both tenanted and void properties • Ancillary and ad hoc internal refurbishment works Works will be delivered within occupied homes as well as void properties, requiring a strong focus on: • Resident communication and engagement • Minimising disruption • Safe and compliant delivery This includes a requirement for Tenant Liaison Officers (TLOs), clear communication, and adherence to defined service standards and timescales. The authority's objective is to appoint up to three delivery partners under a measured term, call‑off arrangement, enabling: • Flexible allocation of work packages • Performance‑based delivery • Improved resident and customer outcomes The programme may also be used to support wider property improvement requirements, including damp and mould remediation and related works. A strong emphasis will be placed on: • Resident experience and satisfaction • Social value delivery and local impact • Environmental sustainability and responsible sourcing • Robust contract management and performance monitoring • Value for money across the contract term These expectations will be embedded into contract management arrangements, including KPI monitoring and reporting. • Commercial Tool: Stand alone multi supplier contract with allocation based on ranking and performance - not reopening of competition. • Total Value (estimated): The estimated total contract value is expected to be in the region of: £35-40m over the full contract term (indicative only). • The value in any future Tender Notice will represent a maximum estimated value only, with