Service Design for Embedding Positive Cultures in Residential Care across Wales

The contract will be divided into the following two Lots. Social Care Wales intends to appoint one provider per Lot: Lot 1 – Co-design and Test Leadership Support Programme & tools for Adult Social Care Providers Lot 2 – Programme evaluation and impact assessment of the co-design and testing of a new leadership programme and tool for nurturing positive cultures in adult social care services across Wales Suppliers may submit bids for one or both Lots. However, a Supplier may not be awarded both Lots due to an unavoidable conflict of interest (i.e. evaluating their own work). In the event that a Supplier is ranked highest in both Lots, the Supplier will be awarded Lot 1 only. The award for Lot 2 will then be offered to the next highest-ranking compliant bidder Project Phases The Supporting Positive Cultures Programme will be delivered across three distinct phases. Phase 1 has already been commissioned and is underway. Phases 2 and 3 will be delivered through the two Lots commissioned as part of this tender. (a) Phase 1: User Research (completed separately) Phase 1 is currently underway and is due to complete in June 2026. This phase focuses on developing a robust understanding of the needs of leaders in adult care provider organisations, particularly in relation to embedding, assessing and sustaining positive organisational cultures and their underpinning principles. The outputs from Phase 1 will include a set of evidence-based proposals setting out what an effective future support service for nurturing positive cultures could look like. Phase 1 is not included within the scope of this tender. Its findings will be shared with the successful supplier/s upon contract award and will directly inform the work commissioned through Lots 1 and 2. (b) Phases 2 and 3: Design, Testing and Evaluation (commissioned through this tender) (LOT 1) The Phases will be delivered through the two Lots described below. Lot 1: Co-design and Testing of Leadership Support (Phase 2) & Positive